Are You Kidding Me Verizon?

Let this stand as my short and sweet rant about an awful experience I had tonight at Verizon. Let me preface this story by saying that this is not the first or second time I have had to go through this process...BUT THE THIRD! After several months, my phone seems to decide that she has had enough and she just shuts down. So far she has done this by just shutting off all the time and more recently by eliminating the functions of all of the keys on the front of the phone...and yes...that's including the Send key. Fantastic.

So I go to Verizon on my way home from work because I have received my new phone in the mail and I need to get my contacts transferred. And what does the 'greeter' do to me? She throws me to the wolves by putting me with a man who can only be classified as 'not all there.' And that's the nicest way to put this. This guy is lacking any sort of customer service gene that would even remotely qualify him for the job he currently holds as a customer service representative. Nevertheless, I have to stand there while he fumbles with my phone, reaches down below his desk to take out his glasses because he can't see, squints a lot, blinks, walks away randomly for 10 minutes. I mean you name it and this guy was not taking care of it. End of story.

Once he's done with my contacts - 30 minutes later - I ask him again how I am supposed to get my photos out of my old phone into my new one. He says, "Well...we recommend a memory card for that." NO SHIT! I've already told you that I need to buy one. How about you get that for me? My goodness!

So he comes back 15 minutes later with the memory card and he has no idea how to work it. He throws me onto another lady who is rude and I finally decide to just take matters into my own hands and walk out with all of my things and say to myself - I'm better off figuring this out on my own. And here we are now.

It never ceases to amaze me that the people whose sole purpose in life is to make others' lives easier are more often than not doing the opposite. Isn't that ironic?

Please share your thoughts. Thanks.